Canvas tokens expire every 120 days, by design.

Canvas builds a 120-day idle expirationinto every access token it issues. After four months without a token regenerate, it stops working — Canvas’s way of making sure stale integrations aren’t still pulling data months after a family forgot they ever used a third-party app.

Pearsight tracks the date each of your tokens was created. About a week before any one of them would expire, we email you a quick link back to the Pearsight token-paste screen. Generate a new token in Canvas (about a minute), paste it in, and the dashboard never misses a beat.

If a token expires unexpectedly — you missed the email, you were on vacation, whatever — your dashboard data stays put. Only the connection to Canvas pauses. Reconnect with a fresh token and the next sync pulls everything Canvas changed while you were disconnected.

Key facts

• 120 days is a Canvas rule, not a Pearsight one.
• Pearsight emails the primary account holder ~7 days before expiry.
• Dashboard data is never deleted because of token expiry.
• Reconnecting takes about a minute (Canvas → Settings → New Access Token).